FAQ
Find answers to common questions about our products and services. Quick, helpful info to make your experience seamless and enjoyable.
SHIPPING
How long does shipping take?
0-3 working days. Please note that products that are out of stock may take 3-7 working days to restock. For details, please refer to https://alilinails.com/policies/shipping-policy
How do I track my order?
You can directly inquire by filling in the contact us form, query link: https://alilinails.com/apps/17TRACK. Or contact us at info@alilinails.com. Reach out to us with any questions!
Can I have my order redireeted to a different address?
No worries babe! As long as your order hasn’t shipped, we are able to make changes/modifications to the shipping address. If you need to update your shipping details contact us immediately at info@alilinails.com.
If you order has already shipped, unfortunately we are unable to make any changes. USPS/UPS does not allow us to change or update addresses mid transit. We recommend contacting USPS/UPS directly to see if they can possibly reroute your package once it arrives to the original destination.
RETURNS & EXCHANGES
What is your return/exchange policy?
Within 30 days of receiving the product, please contact customer service to request a return/exchange (please note that custom products do not support returns). Returned items must be in their original condition (not worn, unused, cut, altered, washed, dyed, or restyled, etc.). For specific policies, please refer to the link: https://alilinails.com/policies/refund-policy
PRODUCT INFO
What is included in my press-on manicure kit?
Each ALILI Nail kit includes everything you need for a picture perfect application. What’s inside every kit:
- 10 Press-On Nails
- Alcohol Pad*2
- Mini Polishing Strip*1
- Cuticle Stick*1
- Adhesive Tabs*2 Sheets
Are your nails reusable?
Yes, all of our press-on nails are reusable if you take good care of them wearing and during removal process!
Can I shape and customize my nails?
Most definitely! AliliNails can easily be customized by filing the sides and the tip to create a perfect fit and style preference. You can also add stickers, rhinestones, or nail decals to create a unique one of a kind set.
How do I select the correct size nail strip?
To identify the correct size nail strip, line your nail against the strip sheet. Then, compare which size best matches the width of your cuticle and nail bed. For specific policies, please refer to the link:https://alilinails.com/pages/nail-size-chart-comprehensive-guide
Duties & Taxes (Non-USA Orders)
Duties & Taxes (Non-USA Orders)
International customers are responsible for any and all customs fees, taxes, tariffs or duties required by their respective government. You will be requested to pay any duties/taxes owed by the carrier or government agency before your package can be delivered. Please note we are unable to fulfill any request to declare your package for any value other than the total retail value of the goods.